QUESTIONS & ANSWERS
Help & Guidance at a glance
Im FAQ-Bereich findest Du Antworten auf häufige Fragen rund um Earthum, die Website,
Produkte, Bestellungen und weitere wichtige Themen. Die Übersicht soll dabei helfen, schneller
Orientierung zu finden und zentrale Informationen auf einen Blick zugänglich zu machen.
From general enquiries about the world of Earthum, through orders, downloads and
delivery, to newsletters, feedback and future sections such as Sanctum
, this page brings together the most important information in a clear and concise format.
GENERAL INFORMATION
What is Earthum?
Earthum ist eine mehrsprachige Themenwelt für Inhalte, Produkte und Impulse rund um Tiefe,
Alltag und Entwicklung. Die Marke verbindet Wissen, Praxis, Gestaltung und Atmosphäre in
verschiedenen Bereichen, die auf unterschiedliche Weise durch das Leben begleiten können.
How can Ava be used?
Ava is Earthum’s AI librarian and is on hand to help with any questions about the website,
the subject areas and content. She helps users find the right resources
, find their way around more quickly and discover Earthum as a whole more easily.
What topics can I find on Earthum?
Earthum encompasses, amongst other things, nature, the elements, herbs, crystals, rituals, meditation, consciousness,
sound, astrology, symbolism, mysticism, legends, health, exercise, everyday life, family, children, animals and much more….
These individual areas offer different perspectives which complement one another and together form the world of Earthum.
Can I use Earthum without purchasing it?
Yes. As well as products, the Librarium also offers freely accessible content, freebies and open topics
. This means that Earthum can be explored and used even without making a direct purchase.
In which languages is Earthum available?
All of Earthum’s website content and products are available in German, English and Spanish.
What do Earthum’s product formats mean?
Earthum products are available in various formats.
They show you whether a product is intended more as a free introduction, a small
entry-level product, a solid foundation, an in-depth exploration of a topic, a major
flagship product or a comprehensive reference and practical guide.
You can find a complete overview on the page Product formats.
PRODUCTS & ORDERS
What types of products does Earthum offer?
Earthum offers digital, physical and print-on-demand products.
These include, amongst other things, texts, books, maps, templates, videos, music,
audio recordings, textiles, everyday items and other related formats.
Will there be printed Earthum books?
Selected Earthum products are also planned to be published as printed books at a later date.
Not every digital product is automatically published as a book. If you have already purchased a digital version
, you may be eligible for a discounted upgrade offer when you buy the book at a later date.
Details are displayed directly on the relevant product page as soon as a print version is available.
Are the products theoretical or practical?
Both. The products are generally structured around theory, but
usually include a practical section, so that they can be put to immediate use
. In addition, there may occasionally be products that are purely practical.
How do I receive digital products after purchase?
Digital products are usually made available for download
immediately after purchase, or sent to the email address used at the time of purchase.
You will find the full details during the checkout process and in your order confirmation.
Digital products can usually be downloaded up to five times,
for example, for a smartphone, tablet, PC or laptop. These digital
products are then available for download for 18 months.
Product updates or revised versions of purchased digital
content will continue to be made available for a further 18 months.
You can find further information at Order information.
Do you need a customer account to place an order?
A customer account is required for digital products. For physical products
, this is not necessary, although it is generally a good idea and recommended.
What payment methods are available?
Payments can always be made by credit card, debit card and PayPal.
The payment methods available in each individual case are displayed at checkout.
Depending on the Shope integration, Apple Pay, Google Pay and Klarna may also be available.
DELIVERY & RETURNS
To which countries are products delivered?
Earthum has a fundamentally international and global focus.
Its main focus is on Europe and North and South America.
Can a digital product be returned?
No. Digital products are generally excluded from returns and cancellation
once access or the download has been provided.
How long does it take to dispatch physical products?
Physical products are usually dispatched within three days. Depending on the
partner and delivery destination, the item will usually reach the customer within ten days at the latest.
Why is my order being delivered in several parcels?
If you order multiple products, they may be dispatched separately, depending on the production or dispatch location.
As a result, individual parcels may arrive at different times.
Don’t worry, if only part of your order arrives, it doesn’t necessarily mean that something is missing.
What is the returns policy for physical products?
For physical products, the standard return period is 14 days, unless otherwise specified or
exceptions apply. You can find detailed information on this on Earthum’s legal pages.
What should I do if a download or an order isn’t working?
If you’re having problems with a download, a file, an order or accessing a product, you can contact support at
. This usually helps to quickly establish whether there’s a technical issue or an access error.
FURTHER QUESTIONS
Does Earthum offer a newsletter?
Yes, the newsletter is used to share information, news, new products, upcoming
content, special announcements and other developments relating to Earthum.
When will Sanctum be available?
A secure area called Sanctum has already been set up within Earthum.
However, its launch is not scheduled until a later date. When Sanctum opens,
this will be announced via Earthum’s official channels and in the newsletter.
Does Earthum have an affiliate programme?
Yes. Earthum works with selected partners whose interests
align with the brand and who wish to recommend
Earthum products responsibly. You can find further information on the Partner Programme page.
Where can you find Earthum on social media?
Earthum is also active on selected social media channels, such as Instagram, Facebook and Pinterest.
You can find these platforms on the website via the social media icons in the menu bar.
Can feedback, requests or topics be submitted?
Yes. Feedback, requests and suggestions for topics are always welcome and
can help us to continuously develop Earthum. There will soon be a dedicated section for this at
, for suggestions, surveys, polls and requests for topics.
If your question hasn’t been answered here, or if you have a specific enquiry, you can use the contact section at any time.
This allows you to clarify any further questions, technical issues or specific concerns directly and effectively. This page
will be updated as required to ensure that important information about Earthum remains clearly organised and easily accessible at all times.
